FAQ

Who is FixYourDisc.com and why haven't I heard of you? Great question...actually, FixYourDisc.com is a division of ELM USA. We are part of the oldest Disc Repair Company in the world with locations in the USA, Japan and Europe, as well as countless dealers and agents throughout the world. ELM Corporation invented disc repair. ELM Corporation opened its doors in 1980, and developed the first Optical Disc Repair Machine in 1998. FixYourDisc.com has on-staff some of the world's finest, and most knowledgeable and respected disc repair engineers and experts in the world.

What type of discs can you repair? FixYourDisc.com can repair all types of Optical Discs, including: CD's, DVD's, Blu-ray, Double-Sided Discs, HD-DVD, Playstation, Playstation 2, Playstation 3, Playstation 4, XBOX, XBOX ONE, XBOX 360, 3" GameCube, Sega-CD, Wii, and Wii-U.

Here is a detailed list:

  • Sony PlayStation 1 (PS1)
  • Sony PlayStation 2 (PS2)
  • Sony PlayStation 3*(PS3 Blu-ray)
  • Sony PlayStation 4*(PS4 Blu-ray)
  • Microsoft Xbox
  • Microsoft Xbox 360 (Fix circle / ring / round scratches!)
  • Microsoft Xbox One*(Blu-ray)
  • Nintendo GameCube
  • Nintendo Wii
  • Nintendo Wii U*(Blu-ray)
  • Sega CD
  • Sega Saturn
  • Sega Dreamcast
  • TurboGrafx-16 CD & Turbo Duo CD
  • Philips CD-i
  • 3DO
  • Atari Jaguar CD
  • SNK Neo-Geo CD
  • PC DVD-ROM (Games & Software)
  • PC CD-ROM (Games & Software)
  • DVD discs (DVD-R, DVD-RW etc.)
  • Blu-ray*discs (Movies, Games, BD-R, BD-RE, etc.)
  • HD-DVD discs (Movies, HD DVD-R, HD DVD-RW, etc.)
  • Audio CD (Music CD, Audiobooks / Audio Books, Books-on-Disc, CD-R, CD-RW etc.)
  • Dual / Double sided DVD discs (Counts as 2 repairs since we fix both sides)

What will my discs look like after you repair them? If the disc is repairable and there are no cracks, foil or label damage, FixYourDisc.com will restore the playing side of the disc to look like new. Our repair process restores the laser reading side of the disc to near perfect refraction index....sometimes making it even better than new...

What type of equipment do you use? FixYourDisc.com uses a mixure of nearly ALL of ELM USA's Disc Repair Systems. From the ECO Pro2, to the work-horse, ECO MASTER, to the industry leading behemoth, ECO SUPER that is used to restore discs for industry giants, Redbox, Walmart, Bestbuy, EB Games, and many others.

How Do I Pay? This is a pre-paid Disc Repair Service. All orders must be pre-paid prior to sending us your discs. The ONLY exception: We offer Net 30 Day Terms to Libraries and government agencies only.

How Do I Pay For Shipping? Return shipping (from FixYourDisc.com back to you) is calculated at the time of placing your order. The cost is based on the weight of how many discs you are sending us and our protective return packaging. Postage to send your discs to us NOT INCLUDED. Because of non-consistent packaging, we can only calculate the shipping cost of returning your discs back to you. We recommend using a service that guarantees delivery and provides a tracking number, such as UPS, Fed-ex or USPS. We also highly recommend you package your discs well and insure your package for its proper value.

How do I package my discs? Please see the shipping instruction page: CLICK HERE

How long will it take to get my discs back? FixYourDisc.com will do everything possible to get your discs back to you as quickly as possible. Depending of the workload when we recieve your discs, it can take anywhere from 1-7 days. This is from the time we recieve them to the time they leave our facility. This can change at anytime and because of changing workloads, repair times can increase significantly. We highly recommend you call ahead for a current estimate of repair time.

Do you test every disc you repair? Every disc is physically inspected by eye under specialized lighting that will highlight any residual damage. We do not use software based inspectors as they have proven to be inconsistent and inaccurate.

Are the discs you repair guaranteed to play? Unfortunately not every disc repaired is guaranteed to be playable. There are many other factors that can prevent a disc from working, such as cracks, warped disc, foil damage, scratched label, delamination or seperation of layers. But don't fret...most of the time a scratch is what prevents a disc from playing, and that my friends, FixYourDisc.com can fix!!!